SupportHub gives support teams a single workspace to track tickets end to end, from intake through resolution, with status, priority and assignment built around real support workflows.
Support teams often juggle tickets across email, spreadsheets and chat, making it hard to track ownership, priority and response times as volume grows.
Built a ticketing platform with a React frontend and a .NET Core backend, covering ticket queues, assignment, status tracking and configurable workflows so teams can standardize how tickets move from open to resolved.
Designed and developed the platform — API, data model and frontend.
React/TypeScript frontend, .NET Core backend exposing a REST API, SQL database for tickets, users and workflow state.
Modeling ticket workflows flexibly enough to fit different support processes without making the system harder to configure.
Gives support teams a single, structured place to manage ticket workflows instead of scattered emails and spreadsheets.
Practiced designing workflow-driven data models and building a React/.NET Core stack around real team processes.